FAQ
Delivery
Do you ship worldwide?
We offer worldwide shipping.
Do you ship to Canada?
No.
Do you ship to Australia and New Zealand?
Yes. Any strength and without additional taxes.
How much will shipping cost?
European Union – €9.99
Worldwide – €14.99
What couriers do you use?
For standard delivery – Post/DPD. Express – DHL, UPS, FEDEX.
How long does the delivery take?
All orders are processed and shipped within 24 hours.
Standard delivery:
Europe (3-7 business days)
Rest of the World (5-20 business days)
Express delivery:
Delivery times vary depending on destination.
Do I have to pay duties and taxes?
All applicable taxes and duties are included in the price.
Payments
Payment methods.
Payments can be made by VISA, Mastercard.
Secure card payment processing guaranteed by Apcopay and Epay
Upon request payments can also be made via Paypal.
Is shopping with you safe?
Communication with you is encrypted when card data is exchanged. We use the highest level of security. Snus Experts will never process or store any credit card information.
Orders
Can I cancel my order?
Please contact us if you wish to cancel your order. Order can be cancelled only if it hasn’t already been shipped. Please use contact form to get in touch.
What is your return policy?
We accept returns. For detailed information please visit the “Returns and refunds” section.